Team Lead Customer Relationship Management

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Team Lead Customer Relationship Management (Senior Product Leader) is accountable for the entire product lifecycle, from initial ideation and strategic planning through to launch, scaling, and eventual retirement of a complex product. This role is pivotal in transforming scientific and business needs into tangible, high-value technology solutions. You will be responsible for defining the product vision, strategy, and roadmap, ensuring it aligns with the overarching goals of our organization and ultimately accelerates the delivery of life-changing diagnostics and medicines to patients. This role demands a distinctive combination of scientific inquisitiveness, technical proficiency, and business insight to successfully navigate the landscape.

Your primary objective is to lead engineering and service teams building desirable, feasible, viable, and sustainable products that meet the evolving needs of our internal users while maintaining strict compliance with relevant industry standards.

You will shape and lead the global CRM capability for Diagnostics, including Diabetes Care and Near Patient Care models, establishing a trusted, consistent foundation for customer, account, and care-setting information across the commercial organization. The CRM product enables how sales teams plan, execute, and scale customer engagement, providing the data structures and workflows that support sustainable portfolio growth.

By defining and implementing standard account hierarchies, customer roles, and sales processes, you will support critical sales use cases such as key account management,  opportunity execution, and coordinated field and hybrid engagement across hospital, near-patient, and direct to patient business models.

Your focus is to elevate the role of customer and commercial data in sales decision-making, enabling consistent prioritization, more relevant engagement, and higher-quality execution across the commercial organization. Through trusted data, clear standards, and scalable capabilities, you will help establish a disciplined, insight-driven sales model that supports sustainable growth while ensuring compliant and frictionless execution across regions and portfolios.

This position serves as a key strategic liaison and a primary communication channel between the dedicated business function and the RDT organization. It is critical in ensuring alignment of technology solutions with business needs, and responsible for co-creating and managing the technology strategy and portfolio to drive business outcomes

The Opportunity:

Strategy & Vision

Accountable for setting the direction for a complex product and ensuring that it achieves business outcomes and financial objectives. Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions. Proactively integrate relevant AI capabilities  into the product roadmap. Define, track, and communicate relevant KPIs for the product to measure its performance and contribution to business goals and strategy.

Customer-Centricity

Establish a clear and aspirational vision for the end-to-end user experience across all touchpoints and product lines. Proactively identify emerging trends and market shifts to inform the long-term product roadmaps and maintain a competitive advantage. Define and track KPIs and use this data to inform product iterations.

Product Lifecycle & Portfolio Mgmt.

Own the end-to-end product lifecycle for a complex product or products in a portfolio, and influence the long-term product strategies and roadmaps of related products. Identify new opportunities for innovation and growth. Identify and capitalise on emerging market trends and technologies to shape the future of the industry and to create new opportunities for the company.

Stakeholder Collaboration

Move beyond team collaboration to orchestrating a broader ecosystem of internal teams, external software vendors (SaaS), and academic partners through integrated platform strategies and robust API management. Influence a wider range of stakeholders, including senior leadership and key external partners.

Team Leadership & Development

Identify and lead initiatives to improve the product management team's processes, tools, and best practices. Coach other product managers and team members on effective stakeholder communication and collaboration techniques. Actively contribute to a strong product culture by advocating for customer-centricity, data-informed decision-making, and continuous learning.

Performance & Optimization

Focus on the long-term growth and strategic performance of a complex product or a significant area of the business. Connect product performance to broader business outcomes and guide the optimization strategy.

Financial & Resource Mgmt.

Develop multi-year financial forecasts and strategic plans for the product area in collaboration with operation leads and other product managers. Strategically allocate resources across multiple product teams or initiatives to ensure alignment with the broader business objectives and maximize portfolio ROI.

Who You Are:

Experience in product management, business analysis, or a similar role, with a proven track record of launching and managing technology products

Experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry

Experience in a leadership role managing multidisciplinary technical teams

Strong understanding of the product discovery and development lifecycle. Familiarity with GxP, FAIR data principles, and data privacy regulations (GDPR).

Understanding of modern software architecture (e.g., microservices, APIs, cloud platforms). Familiarity with data science and AI/ML concepts is required.

Ability to translate high-level business and scientific goals into a concrete product vision and roadmap.

Exceptional communication and influencing skills, with the ability to manage expectations and align diverse groups (scientists, engineers, executives) towards a common goal.

Proven ability to lead, mentor, and develop a high-performing team of engineering managers and/or product managers

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.