IT Executive Support Expert - RDT Workforce Enablement
About this opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
At Roche, we believe that every individual has the power to make an impact on healthcare. Joining our Onsite Enablement organization means stepping into a culture driven by innovation, trust, and continuous growth. As our IT Executive Support Expert, you will revolutionize the digital workplace by delivering a seamless, high-touch, and exceptional IT experience for senior leadership and key stakeholders.
The Opportunity
Act as a digital enabler and owner of the digital employee experience for our business colleagues and respective site operations.
Deliver personalized, high-touch IT support for senior leadership across on-site, off-site, and virtual communications to ensure uninterrupted operational continuity.
Manage complex logistical IT requirements for international travel and relocation, ensuring smooth end-to-end support for VIP stakeholders.
Drive proactive workplace solutions and process improvements by leveraging digital analytical tools (such as Nexthink and ServiceNow).
Oversee incident and request management processes, analyzing trends to consistently meet SLAs and drive continuous service improvements.
Lead IT hardware lifecycle management and deskside support services, driving high-quality support and guidance for site events and meetings.
Partner with product teams to enable standard workplace infrastructure, executing both global and local deployment projects across the organization.
Support local Dawn Raid and Global Crisis Management teams, while participating in the 24/7 hotline support rotation (approximately 1 week every 6 weeks).
Who you are
Education: Higher education degree in Information Technology, Computer Science, or a related technical discipline (or equivalent practical experience).
Experience: 3+ years of hands-on experience in executive/VIP IT support, deskside operations, or IT service management within a global corporate environment.
Security & Compliance Awareness: Sound knowledge of current legal, technical, and organizational requirements for information security, with a track record of active adherence.
Technical Proficiency: Proven expertise in hardware lifecycle management, incident handling (SNOW/ServiceNow), digital analytical tools (e.g., Nexthink), and event/meeting infrastructure support.
Communication & Stakeholder Management: Outstanding interpersonal, communication, and influencing skills, with the ability to maintain executive intimacy, discretion, and composure under pressure.
Strategic & Agile Mindset: Highly organized problem-solver with strong decision-making abilities, strategic agility, and a passion for managing change and driving process improvements.
Collaborative Team Player: Proven success collaborating across cross-functional teams and external service providers to deliver an exceptional employee experience.
Language: Must be fluent in both English and German.
Call to Action
Ready to bring your unique qualities to Roche and make a lasting impact? Apply now and join us in our mission to shape the future of healthcare!
#RDT2026
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1097 comparable Information Technology roles across 55 biopharma companies.
Salary context
143 of 1097 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1097 comparable roles
+ 23 more countries
Seniority mix
612 of 1097 peers have a known seniority level
Therapeutic area mix
1 of 1097 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.