Workforce Enablement Professional

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Workforce Enablement Professional

The Opportunity

Are you passionate about bridging the gap between cutting-edge technology and day-to-day business productivity?

As a Workforce Enablement Professional, you will contribute to the Digital Employee Experience. You won't just be fixing technical issues, you’ll act as a strategic digital consultant, partnering directly with business teams to automate processes, drive tool adoption, and ensure our workforce has the seamless IT experience they need to thrive.

If you love a mix of strategic IT consulting, hands-on technical problem-solving, and driving digital transformation from the ground up, this is the opportunity for you.

Key Responsibilities

Digital Workplace Ownership & Strategic Consulting

You will act as a digital enabler for our business colleagues and functions and be the owner of the digital employee experience for the respective site.

Present complex technical information to a non-technical audience in a clear and easy to understand manner.  Take ownership of incidents and act decisively to ensure our customers maintain IT productivity.

Provide technical consultancy for specific groups and work with them on how to leverage the existing tool for their benefit.

Proactively approach business functions to understand their processes and suggest methods to increase productivity.

Hands-on Technical Support & Operations

Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.

2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and specialty spaces (GxP, Labs, R&D, etc.).

Incident Ownership: Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.

Vendor & Service Management: Work closely in conjunction with internal IT groups, Professional Services, and outsourcing partners to drive efficient solutions.

Mentorship, Training & Communication

Translating Tech to Business: Present and communicate complex, highly technical information to non-technical stakeholders in a clear, accessible manner.

Training & Onboarding: Design and conduct training programs to educate users on both basic and specialized applications of Digital Technology.

Team Guidance: Act as a go-to resource and functional mentor for colleagues with less experience.

Who You Are

Bachelor’s degree in IT, Engineering, Science or applicable discipline.

A minimum of 5 years of direct experience with IT/desktop support.

Excellent working knowledge of the ITIL v3 processes in IT service delivery.

Strong consultative mindset, proactive communicator, self-starter capable of working under minimal guidance, and a passion for elevating the employee digital experience.

The expected salary range for this position based on the primary location of Indianapolis, IN is between $65,500 - $121,700.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Relocation benefits are not available for this job posting.

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .