Senior Specialist – Complex Investigations

Career Category

Manufacturing

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like   you’re   part of something bigger,   it’s   because you are. At Amgen, our shared mission, to serve patients, drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together, researching, manufacturing, and delivering ever-better products that reach over   10 million patients   worldwide.   It’s   time for a career you can be proud of.

Be part of Amgen's newest and most advanced drug substance manufacturing plant. When completed, the Amgen   FleX   batch facility will combine the latest in single use technologies with traditional stainless steel equipment to allow for maximum flexibility in operations The   FleX   Batch facility will not only feature the best in-class drug substance manufacturing technologies with embedded industry 4.0 capabilities, but it will also integrate sustainability innovations to reduce carbon and waste, as part of Amgen's plan to be a carbon-neutral company by 2027.

Senior Specialist –   Complex Investigations

Live

What you will do

Let's   do this.   Let's   change the world.   In this vital role, you will serve as the site expert responsible for leading the most critical, high-risk, and complex investigations within the Amgen North Carolina Biologics Drug Substance Manufacturing plant. You will partner with Manufacturing, Quality, Process Development, Engineering, Automation, Microbiology, and site leadership to investigate significant quality events, recurring deviations, product-impacting events, and systemic compliance issues.

This position   is responsible for   ensuring the site's most consequential investigations are conducted with scientific rigor, thorough root cause determination, effective corrective and preventive actions, and clear communication to senior leadership. The role serves as the escalation point for investigations that present elevated product quality, patient safety, compliance, or regulatory risk.

Responsibilities include:

Lead the site's most complex   and cross-functional   deviation investigations.

Serve s   as   a technical resource   for investigations involving   complex   quality,   microbiology,   manufacturing, or   compliance   issues.

Assemble s   and lead s   cross-functional investigation teams through advanced root cause analysis and risk assessment activities.

Apply advanced investigation methodologies including Kepner-Tregoe, Quality Risk Management, 5-Why, Fishbone Analysis, and data-driven problem solving.

Drive   development   of robust CAPAs and   evaluate the effectiveness   of implemented actions.

Identify   systemic   opportunities   and recurring trends across quality events and drive site-wide improvement initiatives.

Provide expert technical guidance and coaching to investigators and functional SMEs.

Present investigation status, findings, risks, and recommendations to site leadership and governance teams.

Support regulatory inspections and internal audits by presenting investigatio n strategies,   outcomes, and   associated remediation activities.

Partner with Quality, Manufacturing, Engineering, Process Development, and Microbiology organizations to ensure   timely   and compliant   investigation   closure.

Develop and   maintain   metrics that assess   investigation   quality, effectiveness, and timeliness.

Drive continuous improvement of investigation processes, tools, and standards across the site.

Author and review technically complex investigation reports, risk assessments, and executive summaries.

Mentor investigators on investigation excellence, technical writing, and root cause analysis.

Influence site-wide investigation practices through knowledge sharing, process optimization, and implementation of industry best practices.

​

Win

What we expect of you

The collaborative investigator we   seek   has extensive experience leading complex investigations in a regulated biotechnology or pharmaceutical environment and   demonstrates   exceptional technical, analytical, and leadership capabilities.

Basic Qualifications:

Doctorate degree &   2   year of   directly related   experience

Or

Master's degree &   4  years of   directly related   experience

Or

Bachelor's degree &   6   years of   directly related   experience

Or

Associate's degree & 10 years of   directly related   experience

Or

High school diploma / GED & 12 years of   directly related   experience

Preferred Qualifications:

7 + years of biotechnology or pharmaceutical industry experience with progressively increasing responsibility.

Extensive experience leading complex, cross-functional investigations involving quality systems, manufacturing processes, microbiology, contamination control, or compliance-related issues.

Demonstrated   expertise   in advanced root cause analysis methodologies and quality risk management.

Strong understanding of GMP regulations, quality systems, deviation management, CAPA systems, and regulatory expectations.

Experience serving as a lead presenter or SME during regulatory inspections and internal audits.

Experience using Veeva QMS for investigations and CAPA management.

Demonstrated ability to influence cross-functional teams and senior leadership.

Strong project management and organizational skills.

Exceptional technical writing and verbal communication skills.

Degree in Science or Engineering (Microbiology, Biology, Chemical Engineering, Biochemistry, or related discipline preferred).

Ability to navigate ambiguity and provide structured, data-driven decision making.

Demonstrated ability to mentor investigators and influence investigation practices across multiple functional areas.

Thrive

What you can expect of us 

In addition to the base salary, Amgen offers a Total Rewards Plan   comprising   health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

​

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to   participate   in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#AmgenNorthCarolina

. Salary Range

137,263.10USD -185,708.90 USD