Customer Service Digital Solutions Specialist (Diagnostic IT Solutions) - Visayas
About this opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Business Title: Customer Service Digital Solutions Specialist
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Join Roche as a Customer Service Digital Solutions Specialist where you will play a pivotal role in providing technical expertise and support for Roche IT solutions and Roche Instruments’ operating software at customer sites. This position focuses on ensuring smooth installation, maintenance, and troubleshooting while driving market strategies for Laboratory Business Improvement and Diagnostics IT solutions. You will have the opportunity to create added value for customers and contribute to shaping the Diagnostics IT market by staying ahead of industry trends.
Key Responsibilities:
Install, maintain, and troubleshoot Roche IT solutions and software at customer sites, ensuring integration with Hospital/Laboratory Information Systems (HIS/LIS) via HL7 and ASTM standards.
Collaborate with Sales, Service, and Marketing teams to promote Roche IT solutions, providing product positioning, customer value propositions, and consulting support on connectivity solutions, data security, and regulatory compliance.
Offer workflow consulting services, including mapping and optimizing laboratory layouts and processes, leveraging tools such as turnaround time (TAT) simulations.
Support sales efforts by delivering product presentations, demonstrations, and training to end-users, while ensuring staff are well-versed in IT product strategies.
Drive the development of promotional concepts and marketing strategies in coordination with the Marketing Team to enhance the IT solutions portfolio.
Proactively key in activities in the Customer Relationship Management (CRM) system, escalating and resolving customer issues in a timely manner.
Ensure compliance with Roche’s quality standards, regulatory requirements, and local SOPs. Maintain PPE usage and observe safety protocols during maintenance and service activities.
Who You Are
Minimum of three (3) years’ experience in IVD IT Specialist role.
Bachelor Degree in Information Technology
Multinational company experience is preferred
Proficient in both English and Filipino (written & spoken)
Proficient in Personal Computer Skills, including Microsoft Office and Google Tools applications
Effective Communication and Presentation Skills and Strong Interpersonal as well as Customer Handling Skills
Creative Problem Solving and Time Management Skills and a bility to work independently and as a team player
Demonstrates Self-Initiative and Proactive Attitude and c apable in Training and Knowledge Sharing
Willing to relocate and be assigned anywhere in the Visayas Region.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1097 comparable Information Technology roles across 55 biopharma companies.
Salary context
143 of 1097 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1097 comparable roles
+ 23 more countries
Seniority mix
612 of 1097 peers have a known seniority level
Therapeutic area mix
1 of 1097 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.