Strategic Planning & Operations Manager

Career Category

Information Systems

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission, to serve patients, drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

CCE Governance - Strategic Planning & Operations Manager

Let’s do this. Let’s change the world.

In this vital role, you will support the Customer Care & Experience (CCE) Governance team. The CCE team focuses on advancing capabilities that enhance the experience of Amgen’s internal workforce by driving adoption and maximizing business value of deployed End User Technologies. These include collaboration platforms such as Microsoft Teams, WebEx, SharePoint, and workplace devices including PCs, mobile phones, tablets, and printers.

As the CCE Governance-Strategic Planning & Operations Manager , you will serve as a key governance partner supporting financial oversight, portfolio execution, vendor and contract management, software license governance, and operational performance reporting. You will work closely with FP&A, Procurement, service owners, system owners, cross-functional leadership and global stakeholders across time zones to ensure accurate financial planning, seamless renewals, and strong vendor governance.

Key Responsibilities

1. Financial Planning, Forecasting & Portfolio Governance

Independently manage Opex and portfolio financials, including budgeting, forecasting, quarterly Latest Estimates (LEs), and accruals

Own end-to-end financial forecasting and variance analysis across the CCE portfolio

Provide financial insights to support decision-making, cost optimization, and investment prioritization

Partner with FP&A to ensure accurate financial planning, reporting, and alignment with enterprise processes

Support and manage Amgen India financials, ensuring alignment with global financial governance and reporting standards

Drive financial transparency across services & regions, including cost allocations

2. Software Contract Lifecycle & Renewals Management

Own and manage end-to-end software contract lifecycle including renewals, extensions, change requests, and closures

Lead software renewal planning and execution, including cost estimation, stakeholder alignment, and budget readiness

Partner with stakeholders to optimize renewal scope, eliminating unused or redundant licenses

Support and coordinate vendor negotiations and approval workflows for renewals

Ensure all renewals align with financial plans and governance policies

Leverage strong knowledge of Microsoft enterprise agreements and contract structures (e.g., M365, E3/E5, Azure, true-ups) to drive optimized renewals, cost efficiency, and compliance

3. Financial Operations & Procurement Execution

Oversee and support Purchase Order (PO) creation and approvals in Ariba, ensuring accuracy and timeliness

Perform billing validation and invoice reconciliation against contracts and entitlements

Coordinate with FP&A and procurement teams to ensure correct financial processing and compliance

Manage financial transactions including true-ups, prorated calculations, and invoice validations

Ensure adherence to enterprise financial and procurement policies

4. Software License Governance & Compliance

Maintain license compliance by reconciling purchased vs. allocated licenses

Manage true-ups (monthly/quarterly/annual) and validate license usage accuracy

Ensure governance for non-standard software approvals (e.g., Visio, Project, Adobe Pro)

Identify opportunities to optimize license utilization and reduce costs

Track and report license usage trends and financial impact

5. Vendor Performance & Contract Governance

Oversee vendor performance against SLA/KPI commitments and drive corrective actions where needed

Troubleshoot contract and vendor-related issues including billing discrepancies and compliance gaps

Maintain contract inventory and ensure timely actions on renewals, expirations, and risks

Provide data-driven insights to support vendor governance and performance improvement

6. Reporting, Insights & Governance

Develop and publish monthly governance reports covering: Financial performance

Forecast vs. actuals

License utilization & compliance

Renewal pipeline & risks

Provide actionable insights to leadership on cost optimization, risks, and opportunities

Ensure audit readiness through strong documentation and compliance tracking

Continuously improve governance processes, standards, and reporting frameworks

Preferred Qualifications

Strong financial acumen with experience in budgeting, forecasting, and financial analysis

Experience managing enterprise software contracts and renewals

Strong knowledge of Microsoft enterprise licensing and contract models (e.g., EA, M365, Azure consumption, true-ups, co-terming, chargeback)

Hands-on experience with Ariba, SAP, Excel, or similar financial systems

Knowledge of software asset management (SAM) and license compliance practices

Experience working with global teams and supporting global financial operations (e.g., US, EU, JAPAC, LATAM)

Strong understanding of procurement and vendor management processes

Ability to manage multiple priorities independently with minimal supervision

Excellent communication skills with the ability to engage both technical and business stakeholders

Experience presenting insights to senior leadership

Core Competencies

Financial ownership & accountability

Contract and commercial acumen

Strong Microsoft licensing expertise

Analytical thinking & problem-solving

Strong execution and attention to detail

Cross-functional collaboration & influence

Process improvement and governance mindset

Minimum Qualifications

Master's or Bachelor’s degree 8- 13 years of Information Systems/Finance/Portfolio Management experience

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing, and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

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