Patient Access Liaison - KRYSTEXXA - Macon, GA - Rare Disease

Career Category

Corporate Services

Job Description

Territory Covers: Macon, Peachtree City, Savannah

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission, to serve patients living with serious illnesses, drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their non-medical, logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.

Key Responsibilities

Secure written or electronic HIPAA consent to Amgen By Your Side for patients in the assigned geography

Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections

Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate

Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access

Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed

Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies, common prior authorization requirements, and coding and billings requirements

Provide access and reimbursement education based on the enrolled patient’s KRYSTEXXA benefits to physician offices and sites of care

Educate the physician office and/or SOC on KRYSTEXXA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access

Investigate access challenges pre and post-infusion

Partner with Safety and PV and report AE’s and product complaints through medical information.

Work closely with the Amgen cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors

Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements

Win

What we expect of you

Basic Qualifications - Level 5

Doctorate degree

OR

Master’s degree and 2 years of patient services and/or access and reimbursement experience

OR

Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience

OR

Associate’s degree and 8 years of patient services and/or access and reimbursement experience

OR

High school diploma / GED and 10 years of patient services and/or access and reimbursement experience

Basic Qualifications - Level 6

Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience

OR

Master's degree and 4 years of patient services, and/or access and reimbursement, experience

OR

Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience

Preferred Qualifications

Experience supporting buy-and-bill or infused pharmaceutical therapies

Rare disease or orphan drug experience

Clinical background such as nursing or allied health

Understanding of reimbursement processes including prior authorization, appeals, and denied claims management

Knowledge of HIPAA guidelines and FDA regulatory requirements

Familiarity with internal and OIG compliance guidelines

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to manage complex patient situations and resolve access barriers

Experience working in cross-functional field teams

Proficiency in Microsoft Office, CRM, AI and relevant systems

Access and reimbursement knowledge

Prior authorization processes

Healthcare reimbursement systems

Coding and billing awareness

Patient support program knowledge

Compliance and privacy requirements

Learning agility

Decision quality

Stakeholder engagement

Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses

Ability to operate effectively in matrix field environments

Travel up to 50%, including occasional overnight and weekend commitments

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The annual base salary range is from $158,394 -$193,988 for Level 5 , $164,276 - $ 222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Application deadline

Amgen's application deadline is August 3, 2026; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

. Salary Range

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